Garden waste collection service
We operate an opt-in chargeable garden waste collection service. Charging for garden waste helps us to improve recycling collections from your home to include glass and plastics.
For more information please see our frequently asked questions.
If you wish to receive this service you will need to subscribe, please see details below.
Brown Bin deliveries
Bins ordered and payment made up to the 14th of the month, will be delivered by the end of the same calendar month. Collections will commence from the first Monday of the following month.
Bins ordered after the 14th of the month will be delivered by the end of the following month, for example a bin ordered on 15th August will be delivered by the end of September and service commences from the first Monday in October.
Please note the day of service commencement is not necessarily the same date of your first collection.
Garden Waste subscriptions
If you wish to sign up for this service please complete the online subscription form and pay for your bin/s using a debit or credit card. If you wish, you can also register for direct debit for future payments.
The price for your 12 month subscription is £42.
The standard size brown wheeled-bin has 240 litre capacity. If you currently have the smaller 140 litre bins for your refuse and have a small garden, you can order a smaller bin (140 litre) however the cost is the same as the standard size bin. Please contact us if you would like to order a 140 litre garden bin.
Additional bins are charged at £27 per subscription. You can order up to 3 bins in total per property.
If you have any issues with the sign-up form please email email@example.com or call Waste Services on 01732 876147. Please note lines may be busy.
Garden Waste subscription renewal
Due to the Covid-19 pandemic and the subsequent suspension of service in Spring 2020, we extended subscriptions for those who had subscribed prior to this period.
We are sending out reminders over the coming months to confirm your renewal date. We are unable to renew your subscription until you receive the notification, so please don’t contact us about renewal before then.
What can I put in my brown garden waste bin?
- Grass cuttings
- Flowers and plant clippings
- Hedge clippings, prunings and branches up to 3cm in diameter
- Small amount of windfall fruit e.g. apples and plums
- Weeds (please note that controlled plants and invasive species such as Japanese knotweed, giant hogweed, ragwort and Himalayan balsam will have to be disposed of by a specialist contractor)
No thank you:
- Food waste
- Pet Bedding / pet poo
- Stone, soil, rubble (builders waste)
- Plastic bags, flower pots, trays or other plastic or bio plastic items
GARDEN WASTE SERVICE – Frequently asked questions
Are concessions available when subscribing to the garden waste service? No. The standard charge of £42 per year applies to all households regardless of personal circumstances. Other options are available for disposal of garden waste, such as home compositing or taking it to a household waste recycling site
What do I do with my garden waste bin if I move house? If you move to another address within the borough you must notify the waste team at firstname.lastname@example.org and you can take the bin with you to your new address, we will transfer the subscription to your new address and close the account at the old address. If you move out of the borough you must notify the waste team and the service will be terminated from the date of vacation. No refunds will be issued in this circumstance and the bin/s can either be left at the property for the next resident or we will collect it.
Can I put garden waste in my black rubbish bin? No. Your rubbish bin is only for non-recyclable waste. If your black rubbish bin contains garden waste such as grass, leaves, pruning’s etc. it will not be emptied.
Can I have garden waste collections if I live in a flat? If you live in a flat but you have your own garden and wheeled bins you can still opt into the service. If you have communal gardens/bins you should contact your managing agent or housing association as they will be responsible for the removal of garden waste.
Can I use a liner in my garden bin? No. Please do not use any kind of liner in the bin, when it is emptied it could fall out of the bin into the vehicle and contaminate the garden waste
If I've grown something in the garden e.g. apples, is it food waste or garden waste? Fruit and veg grown in a garden such as windfall fruit is classed as garden waste and can go in your brown wheeled bin, however anything you bring inside to the kitchen becomes food waste and should go into your 23L outdoor food bin. (Please don’t fill your garden bin with windfall fruit, this is very heavy and could cause the bin to snap off the bin lift, so overweight bins won’t be collected).
The garden waste we collect in the brown wheeled-bin is composted and used on farmers' fields as a soil improver.